In today’s hypercompetitive business environment, an organization’s sustainable competitive advantage is derived largely from intangible assets: human, social, and intellectual capital. Human resource professionals enable current and future organizational competitiveness by ensuring that people with the skills, knowledge, and abilities needed to produce these resources are in adequate supply. This is accomplished through employee training, talent management, and performance management.
As a human resource professional, your ability to effectively plan and implement employee training, develop talent management programs, and facilitate performance management will directly contribute to your organization’s success.
As you work on this task, you may find it helpful to reference information found on the Occupational Safety and Health Administration (OSHA) website. Links to the relevant OSHA web pages can be found in the web links section below.
You are the newly appointed director of training and development for a midsize construction company, Alliah Construction, operating in five states in the northeastern United States. Although you have been on the job for only a short time, a project requires your immediate attention.
One service provided by your company is residential roofing installation, repair, and replacement. Each job is performed by a crew consisting of an on-site supervisor (see the attached “Position Description for Roofing Supervisor”) and laborers with varied skill levels. Although management knows that construction work is inherently dangerous, the company has experienced three serious accidents on roofing jobs in the past month. An accident report from an OSHA inspector identified numerous safety violations that could have contributed to the accidents (see the attached “Injury and Illness Incident Report”).
Senior management has directed you to plan and implement a mandatory training program on workplace safety for all roofing supervisors.
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
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- For this task, the file size of your submission must be no more than 200 MB. Your submission must be submitted as a Word, Pages, or PDF file. Your file name may only contain letters, numbers, spaces, and the following symbols: ! – _ . * ‘ ( )
A. Develop a training plan for the roofing supervisors by completing the following sections in the attached “Training Plan”:
Statement of Problem and Purpose
1. Explain the need for training and development in this scenario.
2. Describe the purpose of the training plan.
Training Program Objectives
3. Describe the training program objectives.
4. Identify four safety skills gaps of roofing supervisors by comparing the attached “Injury and Illness Incident Report” and the attached “Position Description for Roofing Supervisor.”
5. Write a learning objective (for supervisors) for each of the four skills gaps identified in part A4.
Behavior Changes as a Result of Training
6. Describe a desired behavior change that supervisors will demonstrate as a result of the training they receive for each of the four learning objectives identified in part A5.
7. Recommend whether to develop the program internally and/or externally, and then justify your recommendation.
8. Recommend two training delivery methods that are appropriate for the learning objectives identified in part A5, and then justify your recommendations.
9. Describe the facility (or facilities) where the training will take place based on your chosen delivery methods from part A8, and then justify your choice of facility (or facilities).
10. Identify who should facilitate the safety training to the roofing supervisors, and then justify your choice.
Pilot Test Process
11. Describe a process for pilot testing the safety training before delivery of the training to all roofing supervisors. In your description, include the following points:
• what a pilot test is
• the scope of the pilot test
• who would be involved
• the type of feedback expected
• time frame for when feedback will be provided
• what you will do with feedback before rolling out the training to supervisors
Internal Communication Strategy
12. Explain how you would communicate the importance of the safety training program to roofing supervisors and motivate them to participate in the program.
13. Explain how each learning objective from part A5 will be evaluated after training using Kirkpatrick’s level 2 or level 3 method.
14. Describe two specific examples of supervisor behavior that would prove that training transfer has occurred.
B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.