Comment on the situation as the owner of the restaurant. Analyze the service organization, culture and personnel empowerment. How would you qualify the service provided by the waitress? What are the qualifiers to consider the restaurant as a service winner or the service looser?b) Provide a general overview of the Diagnosing service design. Describe “Winning Customers in the Marketplace: customer attraction, customer satisfaction and customer loyalty” peculiarity based on the video case.

The assignment needs to be prepared individually and submitted in pdf format.

1. Video – link: http://www.viddler.com/embed/3196f19e/?f=1&player=arpeggio&secret=79362396&make_responsive=0

This video presents an overview and interviews describing the service specialization of St. Alexius, a Chicago based hospital, particularly their paediatrics and paediatric emergency systems. Identify and explain the improvements made in daily operations of the hospital. Explain in details such concepts as:

1) strategic planning and process analysis, 2) layout design, 3) quality and safety monitoring and tracking, 4) work design,5) staff training

to provide better specialty care and emergency treatment for acute child patients.

2. Video – link: https://www.viddler.com/embed/dac415ff/?f=1&player=arpeggioa) Comment on the situation as the owner of the restaurant. Analyze the service organization, culture and personnel empowerment. How would you qualify the service provided by the waitress? What are the qualifiers to consider the restaurant as a service winner or the service looser?b) Provide a general overview of the Diagnosing service design. Describe “Winning Customers in the Marketplace: customer attraction, customer satisfaction and customer loyalty” peculiarity based on the video case.

Formalities:

• Wordcount: 2000 words • Cover, Table of Contents, References and Appendix are excluded of the total wordcount.• Font: Arial 12,5 pts.

You are now in the final stage of the capstone project development. All previous documentation should be combined into one document that will serve as the statement of work for the project. Your goal is to have the CEO of your chosen company and the leadership team approve your strategy recommendations. The presentation should be very detailed in order to address potential concerns and provide support for your recommendations. However, the executive team is only interested in a 30-minute summation. Therefore, you also must create a compelling executive summary that is supported by details that convince the executive team that it should move forward with your recommendation.

Overview

This assignment consists of two sections: a final capstone project plan and a closing process PowerPoint presentation. You must submit both sections as separate files for the completion of this assignment. Label each file name according to the section of the assignment it is written for.

Instructions

Section 1: Final Capstone Project Plan
You are now in the final stage of the capstone project development. All previous documentation should be combined into one document that will serve as the statement of work for the project. Your goal is to have the CEO of your chosen company and the leadership team approve your strategy recommendations. The presentation should be very detailed in order to address potential concerns and provide support for your recommendations. However, the executive team is only interested in a 30-minute summation. Therefore, you also must create a compelling executive summary that is supported by details that convince the executive team that it should move forward with your recommendation.
  • Develop a 20-30 page project plan in which you:
    • Write a 2-3 page executive summary in which you provide a high-level technical overview of your project where you address the following from the case study:
      1. Strategy Development.
      2. Innovation and Competitive Analysis.
      3. Exploiting Innovation.
      4. The Organization’s Response to Change.
  • Combine all previous documentation for Project Deliverables 1-4 in which you provide all aspects of the strategic management process into the project plan.
  • Compile all the quality resources from the previous deliverables. Note: Wikipedia and similar websites do not qualify as quality resources.
Section 2: Closing Process PowerPoint Presentation
In addition to your detailed executive summary, you must present your findings to the executive team and the venture capital group that, along with the executive summary, will convince everyone that your solution is optimal.Your PowerPoint must have speaker notes, and these speaker notes must be written as if you were presenting this project to your client. A template is provided for your use. You can modify the template based on your professor’s instructions. Do not omit any information from the template because the information aligns with the rubric. Note: Use the Capstone Project Presentation Template [PPTX].
  • Prepare a 9-15 slide presentation in which you:
    1. Include a title slide and a slide in which you provide the purpose and objectives of the presentation.
    2. Examine your chosen company’s competitive environment.
    3. Determine your chosen company’s main strengths and weaknesses.
    4. Determine and evaluate two to three strategies to exploit its innovation breakthroughs.
    5. Recommend a strategy for your chosen company.
    6. Advise a key strategic implementation approach.
    7. Include a summation slide in which you provide the key takeaways for the CEO.This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.
      The specific course learning outcome associated with this assignment is:
      • Synthesize project deliverables into an executive summary and presentation of a strategic management process recommendation.
  • attachment

    cf_MGT599_CapstoneProjectPresentationTemplate.pptx

Synthesize results of analyses and computations to determine the best investment opportunity to recommend to the president of Donovan Enterprises.

Read Problem 10 -19A and answer question below the scenario is attach below.

Use Microsoft® Excel®—showing all work and formulas—to compute the following:

  • Compute the net present value of each project. Round your computations to 2 decimal points.
  • Compute the approximate internal rate of return for each project. Round your rates to 6 decimal points

Create a PowerPoint® presentation showing the comparison of the net present value approach with the internal rate of return approach calculated above. Complete the following in your presentation:

  • Analyze the results of the net present value calculations and the significance of these results, supported with examples.
  • Determine which project should be adopted based on the net present value approach and provide a rationale for your decision.
  • Analyze the results of the internal rate of return calculation and the significance of these results, supported with examples.
  • Determine which project should be adopted based on the internal rate of return approach and provide a rationale for your decision.
  • Determine the preferred method in the given circumstances and provide reasoning and details to support the method selected.
  • Synthesize results of analyses and computations to determine the best investment opportunity to recommend to the president of Donovan Enterprises.

Cite references to support your assignment.

  • attachment

    DwightDonovan.docx

If your doughnut business is incredibly successful (to the point that you are now selling them frozen, via grocery stores nationwide, so that people can prepare them in their own homes), explain how you could effectively increase the capacity of your doughnut operation. What change in process strategy would be required to produce and sell doughnuts in this way?

instructions

Operations Capacity

You are considering opening a small doughnut shop in your hometown. Research the process required to make doughnuts. After learning all of the steps that are required in the production of doughnuts, respond to the following:

  • List and describe all of the steps required to produce doughnuts as well as the equipment required to complete each step.
  • Create a bill of materials to list those ingredients required to produce doughnuts.
  • Describe what would be the capacity of the doughnut production operation that you are envisioning. In other words, describe what would define the maximum number of doughnuts that you could produce per hour.
  • If your doughnut business is incredibly successful (to the point that you are now selling them frozen, via grocery stores nationwide, so that people can prepare them in their own homes), explain how you could effectively increase the capacity of your doughnut operation. What change in process strategy would be required to produce and sell doughnuts in this way?

Submission Details:

  • Submit your report in a five- to seven-page Word document, using APA style.

Start reviewing and responding to the postings of your classmates as early in the week as possible. Respond to at least two of your classmates. Participate in the discussion by asking a question, providing a statement of clarification, providing a point of view with a rationale, challenging an aspect of the discussion, or indicating a relationship between two or more lines of reasoning in the discussion.

Week 3 Discussion

Previous Next 

The discussion assignment provides a forum for discussing relevant topics for this week based on the course competencies covered.

For this assignment, make sure you post your initial response to the Discussion Area by Week 3, Day 3.

To support your work, use your course and text readings and also use outside sources. As in all assignments, cite your sources in your work and provide references for the citations in APA format.

Start reviewing and responding to the postings of your classmates as early in the week as possible. Respond to at least two of your classmates. Participate in the discussion by asking a question, providing a statement of clarification, providing a point of view with a rationale, challenging an aspect of the discussion, or indicating a relationship between two or more lines of reasoning in the discussion. Complete your participation for this assignment by Week 3, Day 7.

Total Preventive Maintenance (TPM)

Total Preventive Maintenance (TPM) is often used in order to improve Reliability. Select a well-known company (one of which all your classmates would have heard) that produces a product (not a service). Based on your reading for this week, respond to the following:

  • What type(s) of equipment would your company use in producing their product?
  • What kinds of malfunctions or breakdowns might occur with the type(s) of equipment that this company uses?
  • How could a TPM program be useful in avoiding the kinds of malfunctions or breakdowns that might occur? In other words, what actions can be taken to prevent the malfunctions or breakdowns that might occur?

Justify your answers using examples and reasoning. Comment on the postings of at least two peers and state whether you agree or disagree with their views.

Start reviewing and responding to at least two of your classmates’ postings as early in the week as possible. Participate in the discussion by asking a question, providing a statement of clarification, providing a point of view with a rationale, challenging an aspect of the discussion, or indicating a relationship between one or more lines of reasoning in the discussion.

Week 3 Discussion

Previous Next 

Discussion

There will be two discussion questions listed below. By the due date assigned respond to one of the discussion questions and submit your response to the Discussion Area. Use the lessons and vocabulary found in the reading. Support your answers with examples and research and cite your sources using APA format.

Discussion Question 1:

Some might argue that the statement of cash flows is an optional financial statement and does not provide critical information needed for a firm or investor to succeed. Do you agree with this statement? Justify your answer.

Discussion Question 2:

There are two methods for constructing the statement of cash flows: the direct method and the indirect method.

  • What are the similarities and differences between the two methods?
  • Which of the two is most preferred?
  • Which is required by FASB?

Start reviewing and responding to at least two of your classmates’ postings as early in the week as possible. Participate in the discussion by asking a question, providing a statement of clarification, providing a point of view with a rationale, challenging an aspect of the discussion, or indicating a relationship between one or more lines of reasoning in the discussion.

 As the project manager for International Logistics Services, several of your project team members do not comprehend the value of a work breakdown structure (WBS) to manage the Logistics Services Improvement Project. Assess the importance of the WBS. Explain your assessment of the WBS to your project team using an audio-narrated presentation containing three PowerPoint slides. 

This week, as the project manager for International Logistics Services, you are starting to form the project team. An employee who works on the loading dock recently earned the Project Management Institute’s Certified Associate Project Manager (CAPM) designation. The employee wants to join your project team. However, the loading dock supervisor has not approved this assignment. The loading dock supervisor indicated that resources on the loading dock are already constrained and has expressed a lack of support to change the way warehouse is run.

Develop a negotiation strategy to obtain the loading dock supervisor’s cooperation with your project and specifically to assign the employee to the project team.

Discussion 2

As the project manager for International Logistics Services, several of your project team members do not comprehend the value of a work breakdown structure (WBS) to manage the Logistics Services Improvement Project. Assess the importance of the WBS. Explain your assessment of the WBS to your project team using an audio-narrated presentation containing three PowerPoint slides.

  • attachment

    ProjectManagementCase-LogisticsServiceImprovementProject1.pdf

Select a for-profit company publicly traded in the United States to be your client. Conduct research about the company by visiting the company website and obtaining a copy of the annual report. In the research, accomplish the following to include a required mix of six sources, at a minimum:

Explore organizational change within business today by assuming the role of a consultant, recommending style/manner or organizational change across three scenarios.

Select a for-profit company publicly traded in the United States to be your client. Conduct research about the company by visiting the company website and obtaining a copy of the annual report. In the research, accomplish the following to include a required mix of six sources, at a minimum:

  • Explore and cite the company’s website.
  • Review and cite investor presentations or the most recent letter to shareholders.
  • Include and cite a minimum of four additional sources in your references list with at least one from the Wall Street Journal.
  • Apply in-text citations in the “MGT-325: Benchmark – Three Scenarios of Organizational Change” template to support all claims.

Using information directly from the company, offer recommendations for the following three unique scenarios by applying the Kotter, Lewin, and ADKAR theories to each one:

  • Scenario 1: Industry and company earnings are falling fast, and the company finds it necessary to execute a three-phase staff reduction plan.
  • Scenario 2: The company is in its final steps of acquiring a similar company.
  • Scenario 3: Corporate misconduct requires the immediate replacement of the company’s CEO.

In the role of a consultant, make recommendations on the following:

  • Identifying three key stakeholders who are impacted.
  • Identifying the top concerns of these stakeholders.
  • Selecting which model (i.e., Kotter, Lewin, and ADKAR) should be used to address stakeholder concerns for each scenario.
  • Describing how the organization’s management should communicate the implementation of the selected model.
  • Identifying what type of leadership personality is required for management to support and sustain the change.

Complete the “MGT-325: Benchmark – Three Scenarios of Organizational Change” template, by doing the following:

  • In 150-200 words, write a brand summary for the selected company.
  • For the five responses required for each of the three scenarios, responses for each scenario should be 175-200 words (i.e., 525-600 words total).

While APA style is required for the body of this assignment, and documentation of sources should be presented using APA formatting guidelines.

  • attachment

    MGT-325-RS-T2-BenchmarkThreeScenarios.docx

where did you source your articles? data? did you make use of our digital articles from our library, did you source articles from business magazines (ie. Forbes, Bloomberg Businessweek, Fortune etc…) Did you find any articles from USA Today, Wall Street Journal, New Times etc…these are simply examples of quality sources. I would not rely on strictly web based articles, avoid Wikipedia as a source, USE our librarian to help you.

Since this course is numerically driven, the intent of this paper is to capture the essence of integrating numbers into a story line. In other words, descriptive in nature. In five pages, use numerical data to describe the impact of Covid-19 by analyzing a specific event within an industry of choice.  You would essentially contrast activities before and during the pandemic. For example, rather than focusing on education as a whole (ie. as impacted by covid-19), examine one segment of it~ remote learning for elementary kids. You can describe learning outcomes between virtual and traditional face to face models.

Requirements:

  1. Five pages
  2. APA formatting
  3. At least 5 references (do not use Wikipedia as one), solicit information from a variety of sources (ie. newspaper, academic journals etc…)
  4. Include title page (ie. separate from body of paper)
  5. Include a reference page (ie. separate from body of paper)
  • how are you organizing your data (ie. use of tables, charts etc…)
  • is your discussion tied to your thesis statement (ie. problem statement)? For instance, McDonalds which represents a significant player in the fast food industry effectively managed its business at the height of Covid-19. This paper will demonstrate changes to its business practices, management of people, and  selected strategies in addressing Covid19. Did supply chain affect their adopted strategies (ie. did they alter their menu) this is simply an example intended to help with structuring your thesis to be concise.
  • does your paper have flow? Are your thoughts transitioning from one argument to another seamlessly?
  • did you proof read it? is it riddled with typos and grammatical errors? Have someone proofread it for you
  • where did you source your articles? data? did you make use of our digital articles from our library, did you source articles from business magazines (ie. Forbes, Bloomberg Businessweek, Fortune etc…) Did you find any articles from USA Today, Wall Street Journal, New Times etc…these are simply examples of quality sources. I would not rely on strictly web based articles, avoid Wikipedia as a source, USE our librarian to help you.
  • the intent of this paper is to provide you with an opportunity to express your thought and ideas, while including numbers, charts, tables etc…look at how articles are covered in magazines like Forbes, Money, Fortune etc….

Follow-up posts made throughout the week to your colleagues and professor will apply to participation points in the rubric.

Before beginning work on this week’s discussion post, review the following resources:

From the assigned readings, select one topic for which you will lead the discussion in the forum this week. Early in the week, reserve your selected topic by posting your response (reservation post) in the Discussion Area, identifying your topic in the subject line. By the due date assigned, research your topic and start a scholarly conversation as you respond with your initial or primary post to your own reservation post.
Some of the main topics (Disturbances Themes) this week include:

  • Stress
  • Decision Making
  • Creativity
  • Conflict

Other potential topics and subtopics exist in the readings.
Be very specific about the topic you choose (e.g., which conflict theories or what it is about decision making that you are analyzing?). Also, now that you have studied several OB themes in the course, begin looking for relationships between themes from past weeks and the current week and start considering how current organizational environments (globalization, technology, change, etc.) interact with OB.
As the beginning of a scholarly conversation, your initial post should be:

  • Succinct—no more than 500 words.
  • Provocative—use concepts and combinations of concepts from the readings to propose relationships, causes, and/or consequences that inspire others to engage (inquire, learn). In other words, take a scholarly stand.
  • Supported—scholarly conversations are more than opinions. Ideas, statements, and conclusions are supported by clear research and citations from course materials as well as other credible, peer-reviewed resources.

For grading:

  • The reservation post and initial post are assessed in the rubric line item “Quality of initial posting.”
  • Neither the reservation post nor the initial post “count” toward days of participation.
  • Follow-up posts made throughout the week to your colleagues and professor will apply to participation points in the rubric.

All posts will be assessed for writing mechanics and information literacy. Be sure to review the expanded rubric for more details on grading criteria.