In this analysis, we will examine queuing theory and apply it to wait times at a call center.
Review the discussion and sample problem.
Now we will perform an optimization using the same methodology but with different values. Use the values below call_center [Excel file] attached and perform the optimization.
1. You need to submit your work in two parts, the Excel spreadsheet with the queuing model developed.
2. You also need to submit a word document with a one-page summary of your findings. The word document should be formatted for APA style, so you need a cover page, your work should be double spaced and a reference page. Any resources used should be cited within your summary.