Technology-mediated communication | Operations Management homework help

Workers increasingly rely on means of technology-mediated communication in the workplace.  Besides email, workers commonly utilize tools, such as instant messaging and virtual meeting spaces, to regularly interact with coworkers and clients. Do some research using The Wall Street Journal and locate an article related to technology-mediated communication in the workplace. Summarize your key findings from the article using the questions below to frame your discussion.

  • How do you think such tools impact interpersonal dynamics in the workplace?
  • What are the benefits and challenges of these tools?
  • How might those challenges be overcome through conscious leadership?

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