The emergency room uses a survey company called press ganey to ubtain patient response to their emergency room visit

The emergency room uses a survey company called press ganey to ubtain patient response to their emergency room visit. with all the questioned surveyed the two that were very concerning was 1.  Informed about delays 54%.  and 2.  Likelihood of recommending  with 75%.  What are ways that the hospital can improve on delays and the most important one what can the hospital do to increase the percentage of likely hood to recommend this er.  we need a plan to develop and implement to see the number increase.