The New Graduates’ Workforce Readiness study found that many employers were dissatisfied with the communication skills of their college-graduate employees.

Question 1

the first step in preparing a proposal is to _________

A. develop a clear idea of your purpose

B. determine the appropriate form of the proposal

C. establish audience benefit

D. counter potential objections

Question 2

Which of the following is true about reports?

A. They answer business questions.

B. They must be a minimum of three pages long

C. They cannot be longer than 10 pages

D. They must always contain some data obtained from a primary source

Question 3

Which of the following is an informational report?

A. a report recommending action based on what was discussed at a meeting

B. a report summarizing a meeting that happened last week

C. a report providing results based on the evaluation of data

D. a report endorsing a particular solution to a problem

Question 4

Which of the following tools is most likely to be used during a presentation if the content to be presented is lengthy and cannot easily be seen in slide form?

A) Podcast

B) Handout

C.  Whiteboard

D. Flipchart

Question 5

Jasper is going to make a presentation to a large audience in a large room. He wants to encourage his audience to look and listen carefully , and also wants an electronic record of the material . Which of the following media would be appropriate for Jasper’s presentation?

A. Podcasts

B. Flipcharts

C. Props

D. Slides

Question 6

The New Graduates’ Workforce Readiness study found that many employers were dissatisfied with the communication skills of their college-graduate employees. Which of the following is one of the deficiencies specifically cited in this study?

A) following the company policies

B) leadership

C) work ethic

D) business planning

Question 7

On Padma’s first night, she is asked to help plate the appetizers for the 4-top that just arrived. Padma freezes: she doesn’t understand that she is being asked to arrange the appetizers on the proper serving dishes, along with the necessary garnishes and condiments, for the table of four diners that just arrived at the restaurant. This is an example of a ________.

A) psychological barrier

B) technological barrier

C) language barrier

D) physiological barrier

Question 8

Which of the following terms refers to the process of putting your message into words, images, or action?

A) transmitting

B) encoding

C) receiving

D) interpreting

Question 9

Carol approaches a co-worker, shaking her head as she does so. With a frown on her face, she angrily asks, “Did you finish the report yet?” Based on this situation, which of the following represents verbal communication?

A. shaking head

B. frowning

C. using those specific words

D. using an angry tone of voice

Question 10

When nonverbal signals reinforce your words, ________.

A) your listeners remember what you say better

B) your audience will lack confidence in your words

C) your nonverbal communication carries less weight than your words

D) you undermine your persuasiveness

Question 11

On your first day at a new job you receive an email asking you to submit your SBDs by Friday so that they can be vetted for inclusion in the new module. You need to ask for clarification as you aren’t sure of what is being asked of you. This is an example of a barrier to __________.

A. passive listening

B. active listening

C. listening comprehension

D. interpretation

Question 12

If the purpose of your message is to ask local businesses to sponsor your event, your desired outcome would most likely be __________.

A. to inform them about your event

B. to promote understanding about your event’s goal

C. to propose ways in which they could help

D. for the businesses to provide finances for your event

Question 13

Which of the following key decisions is involved in composing?

A. What must be the purpose of the message?

B. Which mode of communication must be used?

C. How can the content be revised effectively?

D. How can the format be designed for the best effect?

Question 14

Which of the following statements about revising a written communication is true?

A. The first draft will never include incomplete thoughts.

B. The first draft rarely contains awkward sentences.

C. Written communication provides the opportunity to revise your message as you are communicating it based on immediate feedback.

D. By the time you get to the end of your first draft you may have discovered new ideas about what to say

Question 15

Being persuasive ________.

A) is rarely required in your daily life

B) involves understanding why your audience may resist your ideas

C) means tricking your audience into doing what you want

D) is very unethical and in some situations may even be illegal

Question 16

You need to email a co-worker to ask for her assistance on a project. In the context of this message, which of the following constitutes a refutation you could include in your request in anticipation of a possible objection?

A. I really need your help right now, as my department is short-staffed.

B. I won’t be able to complete my project if you don’t help me.

C. While this may sound time-consuming, I will only need one hour of your time.

D. If you decide to help me, then you will have to work overtime.

Question 17

If you phrase bad news __________, your audience is more likely to understand your message.

A. by sugarcoating it

B. in clear terms

C. through implication

D. using subtle hints

Question 18

When doing background research on your topic, asking, “What else exists that serves similar purposes?” is a question about the topic’s ________

A) category

B) history

C) popularity

D) context

Question 19

Which of the following terms best describes a process that is designed to ensure that articles in academic journals are accurate and honest?

A) narrow casting

B) Peer-reviewing

C) satisficing

D.  Social referencing

Question 20

Conducting research to develop your proposal __________.

A. should not be considered during your analysis of content needs

B. is never necessary in order to propose realistic costs

C. must wait until the composing stage of the ACE process

D. could be necessary to learn more about competitors submitting competitive proposals

Question 21

In the context of a proposal, which of the following terms refers to the items you are agreeing to provide to the audience?

A. references

B. appendices

C. advantages

D. deliverables

Question 22

To make the table of contents easy to read, many writers connect the headings to the page numbers using ________.

A. footers

B. headers

C. dot leaders

D. trackers

Question 23

You are preparing a formal report. You want to include some raw data and large tables in your report that you think readers will find useful; however, if you include this information in the body of the report then it will interrupt the flow of the document. In such a situation, you should include this information in the __________ of the report.

A.  executive summary

B.  appendix

C.  introduction

D.  glossary

Question 24

Susanna wants to make a demonstration during her presentation that involves sharing some content with her audience that is not available in electronic form. In this situation, which of the following would be the most appropriate medium?

A. props

B. podcasts

C. videos

D. flipcharts

Question 25

Which of the following guidelines should be followed for creating a template that supports effective visual communication?

A. Avoid templates with decorative, nonfunctional graphics.

B. Use highly ornate symbols as bullets.

C. Avoid including slide numbers.

D. Use dramatic color gradations on backgrounds.