In what area does General Motors earn its highest return on capital?
selling logo merchandise
post-sales parts and service
A key feature of scientific management is that workers are limited only by __________.
their job description
their physical ability
Decisions regarding which of the following are not part of the production process structure?
flow of goods and services through the facility
flexible manufacturing system (FMS) machines
Suppose that a plant has a daily productivity of 0.85 parts per employee? What can we conclude?
the plant must be very labor-intensive
the plant is not earning profits
the plant must be highly automated
the plant should lay off workers
Highly labor intensive services are called _____________ .
What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?