what structural implication-good and bad- might Schwab intenve focus on customer feedback have?

Q1-Describe and evaluate what chares schwab is doing?

Q2-How might the company’s culture of not buying into hype and not taking exercise risks affects its organizational structure design?

Q3-what structural implication-good and bad- might Schwab intenve focus on customer feedback have?

Q4-Do you think this arrangement would work for other types of organizations?why or why not